[Resolved] Make My Trip — flight ticket

susantakumar dash

from Kolkata, West Bengal

Website:

makemytrip

On 2/09/18 rs.1988/- debited from my account while purchasing flight ticket from kolkata to bhubaneswar thru make my trip. Account debited but ticket not booked.

On 04/09/18 rs.1774/- debited while booking flight ticket from kolkata to bhubaneswar thru make my trip again. Account debited but ticket not booked.

In both cases "make my trip" has been alerted and complain lodged with them. But no refund yet.

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Oct 8, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Sep 06, 2018

Updated by susantakumar dash Complain not yet resolved. How it could be until and unless I get refund. They are simply lying.

Verified Support

Sep 07, 2018

MakeMyTrip India Customer Care's response Hi susantakumar dash,

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

Sep 07, 2018

Updated by susantakumar dash In continuation to my complaint lodged on 05/09/2018 let me thank your team for your quick response. I have got refund of rs.1774/- debited on 04/09/18.

But rs.1988/- which was debited on 02/09/2018 while booking ticket through "make my trip" has not been refunded yet.
"make my trip" opines that the refund will take at least 12 days for refund as payment is pending at their end. But while i don't get the ticket why refund shall not be made to me.

Pl. Look into the matter.