Make My Trip — Fraud and Cheating

Address:

Mumbai City, Maharashtra

A serious complain has been made to the Ministry of Tourism.. Dear Sir, At an extreme disappointment I am forced to write this mail to Make My Trip. I had made a hotel booking on Thu- 06, August 15, under Booking ID: NH[protected] and I received a confirmation mail for the same. The booking was done for my guest Mr. Shubham Agnihotri at OYO PREMIUM MUMBAI TERMINAL T2, SAKI VIHAR ROAD, MUMBAI. The booking was confirmed and I had received confirmation mail and SMS for the same followed by a missed called to be given by us as a confirmation for the same. On Sat-15, August 15, at 11:45 pm after a long distance journey when my guest reached the hotel he was surprisingly denied for any hotel booking in his name. When we inquired we were told by the hotel manager that he has not received any confirmation mail from OYO for room booking. We called up the customer care of MMT and OYO the conversation went for about one and half hour, a chain of phone call were made, till late night and worst part my guest kept on waiting in the reception of the hotel throughout waiting for the room to be offered. OYO people were trying to wash away their hands claiming that the confirmation mail has been sent to the hotel and hotel manager kept denying for any receipt of mail. Attitude of OYO people was as if their responsibility end at sending the mail and they are not concerned if the guest gets the room or not… Finally, considering worst expected support from MMT and OYO and above all my guest who was travelling a long distance international flight and being a sugar patient was left with no other option but to book a room at the same hotel and check in.. It does not stop here the worst part is exactly after 10 minutes of making payment for the hotel room the hotel manager confirms for receipt of mail from OYO (around two hours after entering the hotel). When we asked for the refund as now he has the confirmation mail he refused to do so claiming it to be fault of MMT and OYO. ITS AND ABSOLUTE CASE OF FRAUD, CHEATING AND PHYSICAL & MENTAL HARASSMENT. Its not our fault if the mail was not sent in advance to the hotel. We had done all the required formalities/payments and had the confirmation on mail. We were giving the booking ID of MMT which was not acceptable to the hotel manager. You are requested to consider this as a very serious complain and take the matter ahead for the strictest possible action and I would not hesitate to take the matter further up to any extent if required. Regards, Priyamvada S. Agnihotri Mobile: +91-[protected]