Make My Trip — hotel booking in leh

Website:

Www.makemytrip.com

I booked a hotel in leh for 19th oct to 22 oct via mmt and paid all the money in advanced. When i reached at my destination the hotel is locked. Mmt make fool for us all the time. They provide a hotel which is already locked since last one month and they just saying for given alternate booking but they didn't provide that. All this time i had to suffered with high fever and ridiculously cold. My wife and cousins' wife had vomitting and very painfull headache... We have to suffer from cold wind in 10°c temp for 3 hours and they only said about waiting for 20-25 mins everytime... All this time we have passed through so much difficulties, we have problems in breathing but what they all do only just saying about sorry & sorry. But the only fact is that we all have to pass through physically and mentally harrassment only because of mmt and they also denied for provide any compensation... Those behaviour were so rude and ridiculous... They are just want to make their profit but they have no feeling about their customers and their trip.. They just ruined our whole trip, our whole day... I want to take legal action against them.. They dont have any rights to spoil someone's trip and health. They just put us on the road for 3 hours in freeze temperature...