[Resolved] Make My Trip — hotel

Sayyed Tausif Qadri

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560029

I have booked hotel with booking id : NH[protected] on make my trip. However they charged me in full but didn't given me accommodation for 5th person when requested for spacious room they denied the request and asked us to adjust within the given room. I called up MMT guys they also supported the hotel management and we end-up being fooled.

I have attached invoice and photo of room where they need us to accommodate third person which highly pathetic to do so and waste my hard earn money as it isn't comfortable

Booking in Name of Sayyed Tosif

+2 photos

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Jan 31, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2017

MakeMyTrip India Customer Care's response Dear Sayyed Tausif Qadri

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, while validating the case, we have found that our concern team has handled your case and post speaking with hotelier got the room changed and also as a service gesture, they have initiated a request for a future travel voucher on 26-Dec-17 and same will be send within 24-48 hrs. in your registered e-mail id. We thank you for writing to us.

Assuring you best of our services.

Team-MakeMyTrip Care