[Resolved]  Make My Trip — Luring with low fares and then cheating with additional charges

Address:	Panchkula, Haryana, 134112
Website:	Makemytrip.com

I made a blunder of booking air tickets through makemytrip.com online from chandigarh to varanasi via delhi on 29dec2015. While browsing details and the suitable timings for flights, i booked the air tickets vide booking no-nf[protected]. Game played by the person on desk at gurgaon got unfolded right from the time i started looking for flights. I was indicated the cost of tickets for me and my wife travelling by jet connect from chandigarh to delhi and from delhi to varanasi by jet airways on 26 feb16 and on return journey on 01 mar16 by spicejet flt from varanasi to delhi and by jet connect to chandigarh as rs 14956/= only. When i asked for booking the flights then i was asked to add rs 800.00 as the convenience charges.
Thus a total of rs 15756/=was paid by me on the internet.
Main game played on me was known on getting the e-tickets wherein three flights ie jet connect and jet airways had booked us with 15 kgs of check in baggage as generally is for domestic flts but on return journey from varanasi by spicejet flt our reservation was done in economy class with hand baggage only.
I immediately got on the consumer services of the makemytrip website and lodged a complaint about this trick played on the innocent customers. How does one think of carrying 15 kgs of check in baggage for three sections of the journey and drops the suitcases
On the return journey?
I also got communication from spicejet people that we had confirmed tkts from varanasi to delhi with hand baggage only and had to pay additional amount of rs 800/= in case check in baggage was to be authorised. I made a number of calls to the people of makemytrip.com and requested for help since this game of cheating by luring the customers was done by them. I remember my talking to mr hitesh sachdeva, supposedly a supervisor in the travel agency at gurgaon who expressed that i have to pay additional amount to the spicejet for the check in baggage.
Unfortunately my wife fell ill and was advised by the doctor to avoid travelling in the middle of feb 16. I therefore cancelled the tickets on 17 feb 16and requested for the refund. To my horror i got the reply that the tickets had been cancelled and i would get a refund of rs 80.00 only. I thereafter spoke to mr deepak., mr madur and miss aradhana who confirmed that the their early communication was wrong and that i would be getting rs 4660/=as the refund. Ultimately i got rs 4008/=after a no of number of calls made. The travel agency gave no details of deduction made.
My representation is that makemytrip people lure the customers as the did with me by indicating low priced tkts and then play tricks like booking passengers with hand baggage only in between the travel sectors. On cancellation of tickets almost 9 days prior to commencement of journey, they refused to refund the money without any legitimate reasons.
I would request for the unrefunded amount of rs11748/= primarily because of luring by indicating low fares initially and later adding rs 800.00 as the convenience charges and rs 800.00 to be etc to spicejet on account of their booking us only with hand baggage only.
I do expect the travel agency to investigate the issue and take strict action against persons getting involved in luring and cheating the customers. I want to get my unrefunded amount of rs 11748/. The company also needs to be penalised heavily and compensation paid for causing harassment and mental torture.
Brigadier d s thukral.