Make My Trip — make my trip bus booking/cancellation fees charged despite operator negligence and fault

Address:	Mumbai City, Maharashtra, 400001
Website:	www.makemytrip.com

I had booked 2 tickets on Make my trip for operator " Kaloji travels" Operator PNR 2354RUTP Booking ID NU[protected]

Tickets were booked on 31st Jan for a trip on 10th of FEB, the operator has not picked up my calls/number out of service on the numbers provided [protected] / [protected], there is no website for the operator providing any additional means of contact and the few numbers for their Goa office that i did find after a lot of searching turned out to be wrong.

Faced with no contact from the operator " Kaloji Travels" i was forced to cancel and rebook my ticket with another operator before they sold out and i have been charged with a hefty cancellation fee, i think it is only fair that MMT revoke my cancellation fee or charge the operator for it for denial of proper service. I think this calls into question if MMT even audits the operators they allow on their website else how else could someone without a website and working numbers get on MMT. https://questions.https://www.consumercomplaints.in

I am requesting a full refund of the cancellation fee by MMT, as i have not cancelled on my whims but forced to cancel because a MMT approved operator could not be contacted/couldnt be bothered to contact me himself