Make My Trip — money refund

Below is what i posted in makemytrip complaint forum, but didn't received any reply from their side.it has been more than a month now.


I am really disappointed with this trip designed by make my trip.My whole trip ruined because of not proper arrangments and timings designed by your team.My concerns on trip was that my trip should be well planned with proper timing's, but it didn't happened.

According to the itinerary provided to me through mail, it included the following services —
Airport transfers through private taxi. (bangkok airport- hotel in pattaya, pattaya - hotel in bangkok & bankok hotel to airport)
Hotel stay (bangkok & pattaya)- 4 star hotels.
City tour through shared van. (bangkok & pattaya)

Following problem happend on my trip-

When we landed in bangkok, no transfers has booked for us from airport to hotel. Me and my wife waited & wasted 5 hours at airport at that day since we dont know whom to contact. I called your team from bangkok but there was no response. Eventually, we booked a cab from our own expenses and went to hotel in Pattaya.
In pattaya, the hotels were booked but ...we again waited for a whole day but no one came up for the city tour. we wrote around 5-6 mails to make my trip team ..we even called the cust. care number many times…but we didn’t get any satisfactory reply from your end.. we had a talk with the Thailand helpline number, the person on call told us dat he did not received any information about our booking and told us to wait for another 6-10 hrs for package confirmation from your side. Then, we finally, after wasting our whole day..went out for our private city tour with our own expenses.
In pattaya we were told that the check out time is 12 noon.. but fortunately, around 9:45 am we came to know dat it was not 12 but 10 am ...after the check out from pattaya, we had already booked the taxi (from our own expenses) from pattaya to bangkok.(as u were still sleeping) but there was a confusion created when we came to know that a taxi from your agency was already waiting for us(without any prior information). In this great confusion we wasted security deposit money for taxi.
In bangkok hotel- the check in time was- 2 pm and we reached there at 12 noon.we waited at the lobby of the hotel for 2 hrs. then at the time of check in (at 2pm) we received a small paper from the receptionist regarding the city tour package timings and there was a contact no of a guide to whom we were asked to contact. we called the guide and asked him about our tour plan. He said that it was scheduled for dat day itself and since we were not there at 12..so we won’t b able to join him.Now, dat was really an absurd and senseless planning by your side. when u knew our check in was at 2 pm, then how can u plan for the city tour for the same day at 12 noon ..and dat too without even informing us… (no mails/no calls)..Again, we went out for our private city tour with our own expenses..

Now, the actual services provided by you includes-
Hotel booking (pattaya & bangkok).
Transfer from pattaya hotel to bangkok.
Transfer from bangkok hotel to airport.

I have dropped mail to your team, but no responce has come which you can see in trailing mails.
I want reimbursement of my trip now along with airport transfers, since my whole trip got ruined.

My no is. [protected], [protected].
My booking id is IN1501B7S314656.

Please take action againt my complaint.
I want serious action should be taken against this complaint, because it has ruined my trip.

I want reimbursement of this trip. i want refund of my money rs 25000.

Dear pavan kumar18,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

As discussed, refund for both of your Booking ID's has already been initiated as per the below details : Booking ID : NF[protected] Refund date[protected] Approval code[protected] Refund amount-10214 INR. Booking ID : NF[protected] Refund date- 14-Mar-15 Approval code[protected] Refund amount-10413 INR. For further assistance please feel free to contact us.

We thank you for contacting us.Assuring you best of our services.

Team-MakeMyTrip Care