[Resolved] Make My Trip — NF[protected] Refund of cancelled amount

aananthgopalan

Address:	122016
Website:	www.makemytrip.com

I had booked about 6 flights with MMT but had to cancel due to a death in the family. The travel was scheduled to happen on Oct 2 and return on Oct15. I faced issues with site and cancelled directly with airline. Raised refund from MMT. For the ID NF[protected] about 11, 110/- is still pending. (more than 35 days). I am fed up of calling the call center again and again. They promise a call back but never occurs. When agents seem to notice that we don't wait till the call is escalated to supervisor or Manager, they deliberately disconnect the call. Nobody is able to provide a history of why this amount is not reflecting in my account. I provided my 2 months account statements as well for verification, but to no avail. Kindly assist.

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Aug 8, 2021

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Nov 04, 2015

Updated by aananthgopalan I raised an issue against NF[protected] and the SMS I got states, "Refund for Booking ID NF[protected] is credited to your account by now".

WHAT IS THE MEANING OF THIS?

I SEE A CREDIT OF Rs 3150 and Rs 403/-.in two categories of my account but NO CLUE as to which is for what.

THE REFUND CLAIM WAS FOR Rs 11, 110/- and not Rs 3150/-.

If you have processed and sent the refund, show me the case history or transaction reference number and other details for me to cross check.

Aananth Gopalan
[protected]@aol.com

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Comments

aananthgopalan

I raised an issue against NF[protected] and the SMS I got states, "Refund for Booking ID NF[protected] is credited to your account by now".

WHAT IS THE MEANING OF THIS?

I SEE A CREDIT OF Rs 3150 and Rs 403/-.in two categories of my account but NO CLUE as to which is for what.

THE REFUND CLAIM WAS FOR Rs 11, 110/- and not Rs 3150/-.

If MMT has processed and sent the refund, I am asking MMT to show me the case history or transaction reference number and other details for me to cross check.

Aananth Gopalan
[protected]@aol.com

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Verified Support

Dear aananthgopalan

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care