[Resolved]  Make My Trip — No Refunds even after 70 working days

Address:

New Delhi, Delhi

Dear Sir, I have been cheated and harassed by Make my trip. The detail of the complaint is as follows DATED: 09/12/2014 I had booked a ticket for a round trip from Delhi to Bangalore under the booking ID: NF[protected] dated for 19th Dec 2014. I received an update that the Spice Jet flight from Delhi to Bangalore I received an update from Make My Trip on 9th December 2014 that my flight is cancelled as it is non-operational. I called up the customer care of Make My Trip and asked what the options I have are. They checked with the airline and told me that they can shift me to the flight operating in the evening but I declined as I would not be able to attend my meetings scheduled for 19th December. I asked them to cancel my tickets for the onward journey (Delhi-Bangalore). They did the same and I got the confirmation that my money will be credited back into my account in 7 working days. I then booked another ticket and travelled as required. I have been calling make my trip customer ever since and they have been promising me false dates and call backs. Every time I get in touch with the customer service they have been saying that they have not received the refund back from Spice Jet and they are following up. Today it has been 70 days and still no refund has been processed. Now they are asking me to get in touch with Spice Jet to check the refund status which I don’t think is my part of job as I have paid my money to Make My Trip and not to Spice Jet. I have been waiting and they have been rude over the phone, disconnecting my calls and asking me to do whatever I can but they won’t be able to help me. I am shocked and deeply upset because of this issue as they are not taking any responsibility even after taking their fees. YOUR FAITHFULLY: Rahul Kumar Rao