[Resolved]  Make My Trip — Not provided with promised services...

I had booked a Tour Package for Mauritius from 20th~26th Feb’14 after a long discussion with Make my Trip person….It was our Honeymoon Package, , , (Rs. 1.65, 000/-) As per the conversation the below itinerary was confirmed by them before leaving from India… AS CONFIRMED 20th Arrival, 21st – North Tour, 22nd – Leisure, 23rd – South Tour, 24th Leisure, 25th – Ile Aux, 26th – Leisure and finally 27th Return ON AIRPORT ONLY WE WERE GIVEN TOTALLY OPPOSITE SCHEDULE AND WE ARE FORCEDTO FOLLOW THE SAME. 20th Arrival, 21st – North Tour, 22nd – South Tour, 23rd – Ile Aux, 24th Leisure, 25th – Leisure, 26th – Leisure and finally 27th Return We had gone there for Honeymoon and it had not gone as per our wish list just because of wrong commitment or depiction of wrong picture just to add one more customer…. Neither we able to enjoy as per Old plan nor new plan, so we would not able to absorb the same also happily…It was wastage of our money for me.. Cheating done… Make my Trip Reply Dear Nitin, Sir, As per our conversation I have informed to our vendor for the same plan. but in Mauritius however it got changed. You have to inform me once when the day wise itinerary was handed over to you so at that time I have talked to my vendor and can arrange the same. Then also I am sorry for the inconvenience caused to you. I apologies for the wrong commitment, Thanks & Regards, Burhan Make My Trip I have received a apology mail (Above), but just becaise of their false commitment i had spoiled my honeymoon(Most Important time of anyone''s life) as well as spoiled the oney (Rs. 1, 65, 000/-) PATHETIC SERVICE.. NO CALL YET EVEN AFTER COMPLAINT LODGE(Mauritius - Make My Trip!//// IN1312B3S165252) WORST WAY TO TREAT CUSTOMERS.. SUCH A BAD SERVICE PROVIDER WHO IS RUNNING ON FALSE PROMISES/COMMITMENTS.. WOULD NOT GO LONG.. 4TH MARCH COMPLAINT SENT TO THEM BUT EVEN AFTER ALMOST 1 MONTH NO CALL/INQUIRY FROM THEM.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Nitin,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Regards,
Team-MakeMyTrip Care

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    MakeMyTrip India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    8083
    Pending
    0
    Resolved
    3069
    MakeMyTrip India Phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    MakeMyTrip India Address
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    View all MakeMyTrip India contact information