Make My Trip — not providing ocean view cabin & transport at the port

Address:	201016
Website:	www.makemytrip.com

I had booked a cruise holiday "costa cruise" for two persons starting 15th november 2017 (Booking no. Nl[protected]). The tour included free airport transfers & ocean view cabin. I am attaching the document received from you in this regard. I am an old customer of make my trip since 2011 & i have always booked my hotels, air tickets & holidays through mmt. I wish to draw your attention to following issues which i have faced on this tour:

1 our flight details were not informed to singapore agent with the result we did not get transport from airport to the port. After spending lot of money on telephone, i could get the vehicle after more than 5 hours. We are senior citizens and any sensible person can understand the plight of elders just waiting for the cab for such a long time.

2 we paid for ocean view cabin but we were provided an inside cabin. I had confirmed with the advisor mr. Vishal jain at least ten times for ocean view cabin which he confirmed every time to me. I feel so cheated by mmt and i never imagined that mmt will also deal in such shady deals to make money. You can listen to the conversation i had with mr. Jain.

3 mr. Vishal jain informed me that there will be mmt representative on board the ship & i could take up any issue with him. I had requested mr. Jain to provide me a contact number of mmt representative in singapore but he kept on assuring me that mmt representative would be available right on reaching singapore & at the ship also.

4 no transport was available from the port after completing the cruise journey. The cruise authorities completely refused to provide any transport and told that it is the duty of cruise arranger i. E. Mmt. I had to incur $ 18 (Inr900) on taxi.

If mmt has least sense of ethics and honesty, they should refund me the taxi fare incurred by me and the difference of payment for ocean view cabin. I request you to please help me in getting my money back. Thanks.

Pravin kulshreshtha
Mob.[protected]
[protected]