[Resolved]  Make My Trip — Not received my refunded amount since past 5 months !!!!!!

Address:

New Delhi, Delhi

I am one of the highly disappointed customers of Make my trip!!! I booked flight tickets to Nepal with booking Id IN1504B0S105884 in the month of April and as Tragedy struck Nepal with an earthquake I had to cancel the tickets because airports were shut down, and as per rule book and a commitment sms from Make my trip I was supposed to receive full amount. Several complaint calls n emails later I still don't have half of the amount in my account. I spoke to various executives including supervisors Mr. Nitin Saini and Ms. Nirmal and they assured that this account will be taken into consideration and I will be contacted back. I still haven't recieved any call! When it is so easy for you to charge money why is it difficult for u to return back what your customer is entitled to! Should I file an FIR against your company or bring this issue in public media or go to consumer court. Choice is yours. I know my consumer rights.