[Resolved] Make My Trip — Online reservation e-ticket failure

pandav80

from Mumbai, Maharashtra

Address:	Sangli, Maharashtra, 416416
Website:	Make my trip.com

I had reserved E-Ticket on 15th October 2016 from Sangli To Aurangabad ( date 05/11/2016) paid 1308 Rs, online. On 5th November I couldn, t get my reserved seats because local Nakoda travel agency agent sold tickets to other passangers, Bust operartor didn, t allow me to travel in same bus. I was with my family, We suffered a lot, it is careless act of Make My Trip online Ticket website and Nakoda Travels. How they can issue same ticket to other passangers which were alloted by Make My Trip website. I paid three month before money. My PNR no is -NU[protected]. I have attached copy of confiramtion mail ticket. please do needful.

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Dec 19, 2016

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2016

MakeMyTrip India Customer Care's response Dear pandav80

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, in reference to your complaint and as per our discussion. We have checked the details at our end and found that the bus vendor denied passengers to board the bus. And post contacting our call center for full refund initially, an incorrect refund of Inr 600/- has been processed due to some automation error. Now, as checked the balance refund of Inr708/- has also been initiated from our end and same should reflect in your account within 3-5 working days depending upon your bank processing cycle.

We have taken cognizance of your comments and the spirit in which you have shared your feedback. It is unfortunate to note that your recent experience with us has not been up to your satisfaction.

We assure that every possible attempt is made to ensure complete satisfaction. Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.

I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.

Assuring you best of our services.

Team-MakeMyTrip Care