[Resolved] Make My Trip — Over charged cancellation fees

Perpetual Dsouza

from Phalodi, Rajasthan

Address:	Mumbai City, Maharashtra, 400099
Website:	www.makemytrip.co.in

After trying to contact the customer service team since yesterday and sending numerous mails with no reply here I am writing this complaint.

Booked 2 bus tickets for 5th June 2017 which costed me inr2010 and booked a return for inr2400 for the 11th of June. A total of 2410.

Cancelled these booking today at around 12 pm where in I was charges 25 %(INR550) of the 5th booking and 10 %(INR250) for the 11th which I was ok with .

Got a mail confirmation showing the amount cancelled and it mentioned that I would receive the amount minus any discounts I availed .

I got a total discount of 250 rupees on the two different bookings using code:BUSMOB so even if I minus that it's like in total 1000 bucks less.
And now I Receive a message that refund of only 804 and 1160 is processed.
where is my remaining money? why does no one answers the customer care number or mails sent.
I am supposed to receive INR 3410 and make my trip just gives me half .

Really bad experience .

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Jul 13, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

May 28, 2017

Shiv ku sahu's response I am complain 3 times but not refund my money till date

May 28, 2017

Shiv ku sahu's response I am booking train ticket dated 13 may 2017 but not refund my money

May 28, 2017

Shiv ku sahu's response Ifm[protected]

Jun 03, 2017

Updated by Perpetual Dsouza After trying to contact the customer service team since yesterday and sending numerous mails with no reply here I am writing this complaint.

Booked 2 bus tickets for 5th June 2017 which costed me inr2010 and booked a return for inr2400 for the 11th of June. A total of 2410.

Cancelled these booking today at around 12 pm where in I was charges 25 %(INR550) of the 5th booking and 10 %(INR250) for the 11th which I was ok with .

Got a mail confirmation showing the amount cancelled and it mentioned that I would receive the amount minus any discounts I availed .

I got a total discount of 250 rupees on the two different bookings using code:BUSMOB so even if I minus that it's like in total 1000 bucks less.
And now I Receive a message that refund of only 804 and 1160 is processed.
where is my remaining money? why does no one answers the customer care number or mails sent.
I am supposed to receive INR 3410 and make my trip just gives me half .

Really bad experience . Feel so cheated .

Jun 04, 2017

Updated by Perpetual Dsouza For Rs1680 I'm getting a refund of rs 100 .

Verified Support

Jun 09, 2017

MakeMyTrip India Customer Care's response Dear Ms. Dsouza,

Greetings from MakeMyTrip!!

At the outset, we sincerely apologize for the unpleasant instance. This is not in accordance to our service standards nor do we expect any such practices.

Further, in reference to your complaint on social forum regarding discrepancy in refund amount. Please be advised that we have validated your case at our end and found that, customer has done cancellation for her two bus bookings on 3-Jun-17 and accordingly refund has been processed from our end post deducting the applicable cancellation charges towards the original form of payment. Please find the refund details below for both bookings:

Booking id: NU[protected] - Goa- Mumbai
Total refund amount: Inr 1560/-
Refund to wallet account: Inr 100/-
Refund to card account ending with **********3699 : Inr 1460/-
Refund date: 04-Jun-17

Booking id: NU[protected] - Mumbai - Goa
Total refund amount: Inr 2240/-
Refund to wallet account: Inr 100/-
Refund to card account ending with **********3699 : Inr 2140/-
Refund date: 04-Jun-17

The refund against both the bookings has been processed from our end on 4-Jun-17 and the same will get credited into your account within 5-6 working days depending upon your bank processing cycle.

Assuring you best of our services.

Team-MakeMyTrip Care