[Resolved]  Make My Trip — pathetic and disappointment from the services of make my trip and blue pine resort

Address:	New Delhi, Delhi, 110030
Website:	Make My trip

Hi,
Its vikas, we booked 5 rooms in this blue pine resort (Lansdowne) for 15th july 2017 through id nh[protected]. We were 4 couples and 3 singles.

We booked this resort on the ratings and services assured through the make my trip wordings on their site, plz refer the incident report -

1) we checked in this resort on 15th july, i. E. Saturday and on the very initial stage the services and hospitality which we got from them stand zero.

On 16th july morning around 2 am we realised that the electricity was not there, phone lines not working etc we left with no option slept for the entire night without electricity. At 8 in the morning of 16th july we got to know that phone's had started working but electricity still has not resumed, we contacted the reception and they informed us that the electricity would be restored in some time. It is also important to mention here that our 3 rooms were in one block and rest 2 rooms were in another block. Out of the said rooms the 2 rooms were having the electricity in the morning but rest were as its is. We waited till 10 am in the morning an when left with no option except to check out we took bath in cold water and left the resort.

We raised our concern with make my trip on 4th august as they had confirmed us that the resort has power back up but to our immense distress, till date we have not received any positive feed back from them.

Our question and concern is -

Customer in today's date rely on the online portals for their vacations and accommodations as they trust that they won't be misguided through booking with them and if these online portals will going to serve like this where should a customer go?