[Resolved] Make My Trip — Payment charged without approval

Aman131985

from New Delhi, Delhi

Address:	Gurgaon, Haryana, 122016
Website:	www.makemytrip.com

Hi
I made a booking with MakeMyTrip with booking id: NH2P[protected]
There was an offer that I will not be charged now but I can pay at the hotel directly. I made booking for the same and got an email confirming the same. Yet few hours after the booking, they charged me for the full amount.

I contacted customer care and they are not being helpful. Please assist.

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Nov 12, 2016

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2016

MakeMyTrip India Customer Care's response Dear Mr Singh,

Greetings from MakeMyTrip!!

We are sorry to read about the issue, In reference to your complaint regarding the payment charged against the booking.

Please note that we tried to connect you twice on your registered number, but the call was not answered.

We request you to share the bank statement from the date of transaction to till now.

So that we can get this checked from our account team.

Awaiting for your revert!!

Regards
Team-MakeMyTripCare.