[Resolved]  Make My Trip — Poor service and no response when informed

Address:

Kollam, Kerala

Hi Sir/Madam, I booked my holiday trip with Make my trip on 19/05/2014 for Kerala. I paid 153000/- as a complement trip amount and promised I would get 3 star properties and just one 2 star in Rameshwaram. I was offered a route chart which says there would be maximum 3-4 hours journey in Cabs while moving one city to another. We were 4 adults and a kid, . My aged parents in law were also travelling with me and they made the trip miserable and terrible rather than memorable. I was all reliant on them while making the route chart as I am not aquainted with the south Indian route.. As per Itenary, we were supposed to visit Munnar, Allepy, kanyakumari, Rameshwaram and finally kovallam and then from Kovallam to Kochin Airport.. Since I was not awared about the route, I gave my consent. Then I got to know this route chart was not at all correct. I requested them to make it as From Munnar to Rameshwaram then Kanyakumari, then kovallam, Allepy and Kochin airport as it could have save a lot of time and my in laws parents would not suffer. I called them about more than 20 times but they did not respond.. They said hotels are booked and can not be changed as they have no rooms available.. I called few hotels however they all have vacant rooms since it was off season trip.. The worst part is the hotels were not upto the mark only Hotels in Rameshwaram and Kanykumari were some extent satisfying. Most of the hotel were worse than lodge where AC was not working.. Rooms were stinking and there were bed bugs and mosquitoes.. The lavatories were also not clean and room have damp patches due to leakage from roof.. It was a nightmare for us. Will send you few images I clicked from my phone later.. We had to travel 4 day for about 7-8 hours in the cab and not have any chance to visit places.. and we almost lost our flight the last day due to longest travel and had to board the flight without our luggage.. which we got the next day from different flight. I therefor request you to get me atleast 50% of my booking amount as they did not keep their words once they have the money.. Please do some thing so that such bad consumer services can be stopped and we are not made fool out of false promises. Regards, Amit Bhardwaj [protected] Booking Id No..IN1404b7s176338