Make My Trip — Poor, service cheating

Website:

www.makemytrip.com

I had booked my holidays with make my trip and they charged me for five star hotel and promised me such services.
During trip i found that hotels/rooms/arrangements are not as promised and when i complained mrs. Payal of make my trip executive she was not known t hotel and it's service, still she booked my booking with such hotel.
Inspite of paying for 4-5 star hotel they didn't provide me.ac room. They give me thali dinner where menu was decided by hotel staff itself and make my trip executive was not supportive in this.
After complaint she behaved like she was also surprised and asked me to dine with available options and all.

It's cheating and they just care about you until you don't pay them. They wll do hotel booking without knowing it's service and all.