[Resolved]  Make My Trip — Received confirmation for a room through email but denied stay at the hotel

Website:www.makemytrip.com

Received confirmation for a room(Booking id- nh[protected] but denied stay at the hotel because make my trip did not inform the hotel about our stay and the hotel was full.We had to roam about for 2 hours looking for a decent hotel. Make my trip couldn't find us another hotel although they kept us waiting for an hour promising that they find us a hotel very soon and requested us to cancel our booking(Cancellation number- in1603r0s188606).
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Aug 6, 2021
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
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Dear raja.gupta11194

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.


Assuring you best of our services.

Team-MakeMyTrip Care

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