Make My Trip — Refund not processing denied

Address:	Bangalore Urban, Karnataka, 560093
Website:	Makemytrip

I had to cancel my trip for personal reason which is on 28th Dec'15 to 1st Jan'16, now they are denying refund stating cancellation policy which was not intimated to me before booking and later I have made payment, received confirmation mail of this cancellation policy in bottom without my consent.(not sure how they are exercising this clause without customer agreement) 10000 rupees paid as part payment is now being denied for refund request ID IN1512B7S125949 They have not making acknowledgement to my calls which I asked in form of mails so that to understand raised cancellation request from my side...totally non transparent to customers and masked approach. I have decided to ask all my friends & relatives not to approach make my trip.