Make My Trip — Refund not send to account

Address:

Queenstown Society chinchwad

I had book tickets from mumbai to Chicago and covid 19 occured and flights got canceled.. I had a talk with airlines and they initiated refund.. Make my trips app says the refund shld reflect from 11 November to 13 November. Today is 19th November and still refund is not reflected in my account. The customer service is also not in contact.. I have requested through web forms too and call too neither way Im contacted need help