Make My Trip — Refund of my money

I transferred my make my trip wallet amount to my bank account. They said they are gonna send it to my bank account in 10-12 working days. But it's been more than 3 weeks and I still didn't get my money into my bank account. I'm unable to get to them through phone call. since I stay out of India I'm unable to call them . They have only India toll-free numbers. And they don't have a customer service email address.
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    MakeMyTrip India Phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    MakeMyTrip India Address
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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