Make My Trip — Rep booked the tickets incorrectly over the phone , I need my refund

I am writing to bring to your attention a matter that has caused me great inconvenience and frustration. I recently booked a trip to China through one of your representatives (Abhishek Kukreti) over the phone. However, I was not informed that I would not be eligible for a tourist visa to China due to current travel restrictions.
Here are my details -
My Name - Mohit Mehra
Mob – +91 [protected]
Maid Id – [protected]@gmail.com
Booking ID -

I was shocked and disappointed to learn this after making all the necessary arrangements for my trip. I am extremely disappointed with the lack of communication and transparency in this matter. As a customer, I trust MakeMyTrip to provide accurate information and make appropriate recommendations when it comes to travel plans.

I understand that mistakes happen, but I expect a resolution to this issue as soon as possible. I would appreciate it if you could take immediate action to cancel my booking and refund the full amount paid, including any cancellation charges that may apply.
I hope that you will take this matter seriously and take steps to prevent such situations from occurring in the future. As a loyal customer of MakeMyTrip, I believe in your commitment to customer satisfaction and hope to see a quick and satisfactory resolution to this issue.

Thank you for your prompt attention to this matter.