[Resolved] Make My Trip — Terrible customer care - impossible to cancel bookings | |||||
Booking id - nh[protected]. I booked a room in cynosure boutique suites, cubbon road, bangalore for 18-19th may, 2016. I wanted to cancel the booking. I called the customer care atleast 40 times over 24 hours and couldn't get through as apparently they face 'high call density' all the time, maybe because everyone has to file a complain against them. The online complaint form thing does not work either. Tried posting a complaint and service request 6-7 times but received an error message repeatedly. I lost my money. I am disgusted with the customer service of make my trip that boasts of brilliant customer care. I will be taking strict, formal, legal action against this unprofessional and cheap company. I want my money back. Someone needs to tell these companies to stop taking advantage of consumers. Was this information helpful? | |||||
Aug 6, 2021 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. | |||||
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+91 12 4289 8747
+91 12 4462 8747
+91 12 4462 8765
Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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Greetings from Make My Trip!!
At the outset, we sincerely apologize for the unpleasant instance and delay in response from our side.
Further in reference to your issue, we have checked and found that not a single attempt has been received from customer side via call or via online procedure on placing cancellation request for this booking. Now as a onetime goodwill gesture, we have processed a full refund in your original mode of payment as same would be reflected in respective modes as per the prescribed processing cycle.
We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care