Makemy Trip Travel Agency — I got paid for their staff mistake but still I have not got my services done

Address:

Hyderabad, Andhra Pradesh

Hi This is with reference to our discussions on 13 Sep 2015 night. Let me explain you all how I have been illtreated by your staff. At first I have booked two itineraries having booking Ref No. IN1508B4S415107 & NN[protected]. We have traveled from Kuwait to Hyderabad. Later I have decided to reschedule our return journey (Total 3 Passengers) to 18 Sep 9.40 PM flight Which is from Hyd to Abudhabi & connecting flight to Kuwait at 2.15AM in Abudhabi. But, even though I have explaned very clearly and paid all the excess charges, One of your staff members named Dinesh did mistakes by selecting other flights instead of above said flight. You may please verify all audio recordings of our discussions on 13/09/15 morning 7.30AM to 10AM and please do the justice. Then I have complained the same issue with Varun Gupta and he suggested that, he will takeup my case and review the recordings of my discussion with Dinesh and he will do the justice in 48 hours. Meanwhile he asked me to pay additional amount and book the right itinerary. Later, if it is proved that, mistake is from your staff after reviewing those audio recordings, I will be paid back all excess charged to me. Accordingly I have paid excess amount again and booked the right itinerary and I have also requested to forward me a copy of audio recordings of my discussion with Dinesh. But till now I have not received my ticket copies and no response to my complaint. Yesterday when I spoke to one of your colleagues, he said that he sent an email to Varun Guptha and he will contact me in 4 hours. But till now I have not received any call from your end. Varun Shown me my itinerary with new changes through "Checkmytrip" also. A copy of the same is attached herewith for your reference.