Makemy Trip Travel Agency — Refund of cancellation amount

Address:800002
Website:www.makemytrip.com

I cancelled an Air India ticket on 16th October 2015.Ticket number[protected] and air line PNR H1CLZ.The departure time of the flight was 1835 hours . I was informed by Air India that if i cancel the ticket prior to 1 hour of the departure of the flight they will deduct INR 1056.I cancelled the ticket at 1631 hoursI got a mail from makemytrip that i will only be refunded INR 46 as Air India has deducted rest of the money and i was advised by them to coordinate with air india.Then i had a discussion with Air India representative and they told me that they have only deducted INR 1056 and the ticket has been declared void by makemytrip.The total cost was INR 13562 and the total deduction bu air india is 1056 and make my trip deducts INr 300 so i should be getting INR 12000 but i dont know why it has been confiscated by Makemytrip.I hope this forum would bring this issue to justice.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Dear sinhaankit19

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care
your representative told me that i will be getting the appropriate amount of money..but all i got was inr 46
Dear Sinhaankit19

Greetings from MakeMyTrip!!!

In reference to your complaint, we have validated your case and refund of Inr 12186/- has been initiated from our end on 26-Oct-15 with refund reference number# IXB2873698 and same should reflect in your account as per your bank processing cycle. We thank you for contacting us.


Assuring you best of our services.

Team-MakeMyTrip Care
thank you ..i appreciate your assistance

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    MakeMyTrip India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    8085
    Pending
    0
    Resolved
    3069
    MakeMyTrip India Phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    MakeMyTrip India Address
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    View all MakeMyTrip India contact information