Makemyhobby.com — order not dispatched and no response

I ordered three items through the website makemyhobby.com on 27 jan 2020, order no. 251902 with a total of rupees 1057/- through upi.

After two days the status of the order changed to processing. After that i've been trying to reach out to their team regarding the dispatch status and status of my order.

After raising helpline tickets on their site, sending messages through whatsapp, still i haven't received any response.
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