Makemyhobby.com — Order not received after full payment done

Address:

1374,Humayun Nagar Hyderabad 500028 Telangana, India.

Made orders with full payments with details as below
Order ID: #310500 Date Added: 09/12/2020

Order till date is still showing as processing. Company not responding to Whatsapp or Online Complain on their forum
Complains number #MMH777394

There is no other way to contact & address also look to be fraud.
Kindly help with fulfillment or refund of orders.