Makemyhobby.com — ordered items not being delivered and no response on complaints

Address:	Hyderabad, Andhra Pradesh
Website:	makemyhobby.com

Order id: #122120
Date added: 23/10/2017
My order for which i paid rs.522.22 through credit card is still marked as under processing though its has already been over two weeks. The company has no customer care number or email id for customers to lodge complaint. The live help feature is a sham; it does not work at all. The only way to lodge complaint is through the portal itself which has no mechanism for tracking the complaints as no ticket or complaint number is generated. The customer receives no acknowledgement and the complaints are not replied to. I have already lodged the complaint twice but with no action. Kindly help me get a full refund.