Makemyhobby.com — Ordered product and paid amount. No response after than for last 3 months

Address:

Make My Hobby 1374, Humayun Nagar Hyderabad - 500 028. Telangana India. Customer Support eMail WhatsApp Telephone Not for Phone Calls 00917842245747 For Product Enquiry Only via WhatsApp text chat. This chat is not real time, please wait for reply.

I had brought some aquatic plants from their website and order ID 274793.
Paid the total amount 574.27/- and WhatsApp them the confirmation of payment. Order moved into processing state. But after that no response. I have messaged them to cancel the order and refund and no response. I even raised a support ticket to them and no response.