Makemyhobby.com — they did not delivered order products

Address:

Flat no 404 Radha Apartment sishu bagan raniganj, Gonda, Uttar Pradesh, 713347

I placed a order of fish food bpg1 2 pkt of 1200 rupees and the order is prepaid and we paid by debit card it was almost 15 20 days. There is no contact number, they did not replying any emails or what's app messages. When i placed order then their the process is very fast when they get money then their is no response from 2days then i emailed them for enquiry my order. That day and today's day the order status is same that processing. Please help me about this issue or refund my money. Are they fraud company please do something to get my refund back or tell about what to do