[Resolved] MakeMyTrip — Account debited twice for the same amount when i had not even entered my transaction password

Manjy11

from Gagret, Himachal Pradesh

Address:	Gurgaon, Haryana
Website:	Makemytrip

I wànted to book a flight ticket through net banking pnb.As there was extra charge for insurance and something else which I did not want to bear, I cancelled the transaction through net net banking and did not enter my transaction password before backing out of netbanking pnb site.yet my account was debited for rs 4565. The second time I transacted successfully using my debit card and was debited the same amount again but this time I recieved my ticket as well. Who is to blame? PNB or makemytrip. Please penalise companies that make fraudulent transactions

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Nov 14, 2016

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2016

MakeMyTrip India Customer Care's response Dear Manjy11

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care