[Resolved]  MakeMyTrip Bus Service — Cancellation ticket penalty & refund saying wrong amount as per policy

Address:Chennai, Tamil Nadu

Hi I booked ticket on 13th Oct 2014, from Chennai to Ambasamudram of rupees 2280 for three members. Next day i tried to cancel the same while cancelling its saying wrong penalty amount(Penalty amount 1961, Refund amount 316). I already contact customer support executive they not yet replied properly, i raised complaint also here i mentioned my complaint reference id[protected]. Still now i not cancel the ticket because of wrong penalty, my journey date was 23rd Oct 2014. Thanks Stalin.M 91 [protected] [protected]@gmail.com
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 7, 2021
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Customer,

At an outset, we regret for the inconvenience this may have caused.

In reference to your complaint, we have validated your case and found that refund for INR 1976.00 has been processed from our end on 19-OCT-14 with RRN#[protected] and same should reflect in your account as per your bank processing cycle. . We thank you for contacting us.

Assuring you best of our services.

Team-76.00MakeMyTrip Care
Dear Mr Subash,

At the outset, we sincerely apologize for the unpleasant instance

At the outset, we regret for the inconvenience this may have caused. In reference to your complaint, we have validated your case and found that we have cancelled your booking and refund for INR 1976.00 has been processed from our end on 19-OCT-14 with RRN#[protected]. We thank you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    MakeMyTrip India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    8083
    Pending
    0
    Resolved
    3069
    MakeMyTrip India Phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    MakeMyTrip India Address
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    View all MakeMyTrip India contact information