[Resolved]  MakeMyTrip — Bus ticket canceled at the boarding point and no refund received

Address:Lucknow, Uttar Pradesh

I booked a bus ticket for Lucknow to Delhi, the travel date of journey being 15th of May, 2014. When I reached the boarding point, the ticket was cancelled ( without any prior intimation) because of which I missed an important meeting the very next day. Since then till today I.e upto 21st June, 2014, I've called them for 6 times asking for a refund and every time I call them the response that I get is "will revert you back in 24 hours" and I do not get any response further.

Does it take such a reputed company to refund INR 1300 for a cancellation??

The Ticket Id is: NU[protected]
Date of journey is: 15 May
Name: Gourav Agrawal
Ph no. [protected]
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Aug 14, 2020
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
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Comments

Dear Customer,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care
Dear Customer,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have validated your case and found that bus was cancelled by the operator. Please note that we have initiated full refund for INR 1181.00 on 25-Jul-14 from our end and same will be credited to your account as per your bank processing cycle. We thank you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care

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