[Resolved] MakeMyTrip — Cancellation charges levied for no mistake of mine | |||
Hi, The MakeMyTrip mobile website has a bug that causes all destination selections to default to "Mumbai" while booking tickets. I was a victim of this bug and have been unduly charged Rs 2000 as cancellation fee, even when I'm not at fault at all. I'd wanted to book a ticket from Delhi to Bangalore, and the website erroneously booked a ticket to Mumbai instead. After cancelling the ticket, I promptly requested MMT for a refund of cancellation fee, and upon their request, even gave them additional business by booking the Delhi-Bangalore trip through their website instead of some other service provider. It has been 10 days now, and despite my providing all necessary details (including technical steps to reproduce the website bug) and beyond, MMT is refusing to refund the cancellation charges of Rs. 2000 even when the fault entirely rests in the design of their mobile website. I am fed up of moronic to-and-fro template-based communications from MMT customer care and will take this issue to the Hon'ble customer court if MMT doesn't honor my completely genuine request. Thanks, Samartha Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear MakeMyTrip:
Although I have left all hope of an intelligent response from your end, I have blogged about my ordeal at http://techspeek.wordpress.com/2014/01/01/makemytrip-fail-refusal-to-recognize-a-glaring-bug/ in the hope that somebody from your company will listen. The blog post has all the details that you need, including the booking ID.
I'm also sharing the blog post about my unpleasant experience using social media channels.
Thanks,
Samartha
Although I have left all hope of an intelligent response from your end, I have blogged about my ordeal at http://techspeek.wordpress.com/2014/01/01/makemytrip-fail-refusal-to-recognize-a-glaring-bug/ in the hope that somebody from your company will listen. The blog post has all the details that you need, including the booking ID.
I'm also sharing the blog post about my unpleasant experience using social media channels.
Thanks,
Samartha
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At the outset, we sincerely apologize for the unpleasant instance.
With reference to your complaint, we request you to please share your booking Id, so that we can look into matter.
Regards,
Team-MakeMyTrip Care