MakeMyTrip — Cashback not refunded

Website:

www.makemytrip.com

booking id- NF[protected].i had booked a flight jaipur bangalore on the 22nd of september underbthe flynow coupon code.i am yet to receive 1200 cashback as promised by the scheme.on repeated calls i am told that the coupon was not applied and they need 2 days to get back to me.i have called four times .one person by the name of supriya cut the call on me when i questioned her about the technical fault of the makemytrip app.she was rude and very unethical just like the company.i didnot recieve any mails or sms telling me about my booking.luckily i had the pnr number through which i was able to get my e ticket. i am appalled by the unethical and reckless response from the company.this seems to be a trick of theirs which they apply so as to not have to give away too many offers as my sister too was cheated in the same manner under the myrewards scheme which promised her 3 free hotel nights on 8 bookings.but they are using the same tactic saying the coupon was not applied. as a consumer i am helpless and disappointed at the very unprofessional manner of working of this company.had it been an international company they would be quick to defend their reputation and never treat the customer in this way.it is an indian company and that is why they behave this way, unfortunately.