MakeMyTrip.com — 1) NOn-issue of ticket. 2)Non-refund of amount

Address:

Mumbai City, Maharashtra

I have a strong complaint to make: 1) On March 5 I made a booking Bangalore-Houston-Bangalore as per Booking ID no.IN1503B9S034349. One lady called Anjali handled the booking.As per her suggestion I made the full payment of Rs 3, 46, 092.I even received the receipt from you based on that. I never received the tickets and later on visiting your site was shocked to note that Make My Trip had not even made the booking.In the process you had even taken the full amount from me.No one from your organization even bothered to call me after that and neither was my amount refunded. 2) On March 9 I again tried to find a similar ticket from your site.Immediately one lady called Arti Puri contacted me.Based on the discussion I again booked the Bangalore-Houston-Bangalore flight for Rs 3, 21, 334 as per Booking ID IN1503B9S063140.I requested her to adjust this amount with the amount already pending with Make My Trip.She told me that adjustment cannot be made as the previous amount had already been sent for refund. Arti told me that as a special case I needed to pay only Rs 50, 000 to book this ticket and the balance amount could be paid by March 16.The advance payment was immediately made and acknowledged by you.She also said that the previous amount would be refunded by March 12. 3) I have not received the refund till now.I spoke to your agent called Ashish just now and said that the refund will only be made by March 14 and that the original deadline of March 12 was wrong. 4) As a customer, that too of an International flight I am very disappointed by the attitude of Make My Trip.My money is stuck with you for no fault of mine and instead of acknowledging the mistake and immediately refunding the amount you are making me run around trying to get my own money back. 5) Are you also admitting that training given to staff members like Anjali, Arti and Ashish are so inadequate that they cannot solve the customer's problems. 6) It is so difficult to get through to your agents as you do not seem to have sufficient staff