[Resolved] MakeMyTrip.com — [[protected]] | |||
Hi, I was trying to book a flight to Singapore from Mumbai on 10th Dec 14. I clicked make payment and guess what the page was stuck. I immediately called the customer care and they asked me to refresh and book again, which i did. To my surprise two tickets were issues on same name. I called them immediately and they told me someone will get back to me. Guess what, no one did. I called then an raised a ticket. Its been 45 hours of no reply associated with call disconnection's. Every time i call them they disconnect my call. They have very worst setup of communication between different teams...always keep putting you on hold when you try to call customer service. Now the airlines say, due to duplicate booking, tickets will be canceled. Still now make my trip CS has not been contacting me. Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Hi, I was trying to book a flight to Singapore from Mumbai on 10th Dec 14. I clicked make payment and guess what the page was stuck. I immediately called the customer care and they asked me to refresh and book again, which i did. To my surprise two tickets were issues on same name. I called them immediately and they told me someone will get back to me. Guess what, no one did. I called then an raised a ticket. Its been 45 hours of no reply associated with call disconnection's. Every time i call them they disconnect my call. They have very worst setup of communication between different teams...always keep putting you on hold when you try to call customer service. Now the airlines say, due to duplicate booking, tickets will be canceled. Still now make my trip CS has not been contacting me.
Reply
Dear Customer,
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
Dear Kartik,
Greetings from MakeMyTrip,
As discussed, we have cancelled your second booking '' NN[protected] '' with nil penalty and full refund for INR 14000.00 will be initiated from our end on 18-Nov-14. Please note that this refund should be credited to your account as per your bank processing cycle. We appreciate your time and efforts in sharing your feedback on the issue and as promised, we will get to the root cause of the problem and share feedback with our concerned team accordingly.
We hope that your complaint was resolved up to your satisfaction. We thank you for contacting us.
Assuring you best of our services.
Regards,
Team-MakeMyTrip Care
Greetings from MakeMyTrip,
As discussed, we have cancelled your second booking '' NN[protected] '' with nil penalty and full refund for INR 14000.00 will be initiated from our end on 18-Nov-14. Please note that this refund should be credited to your account as per your bank processing cycle. We appreciate your time and efforts in sharing your feedback on the issue and as promised, we will get to the root cause of the problem and share feedback with our concerned team accordingly.
We hope that your complaint was resolved up to your satisfaction. We thank you for contacting us.
Assuring you best of our services.
Regards,
Team-MakeMyTrip Care
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