MakeMyTrip.com — app crash leaving customer stranded

Address:

Hyderabad, Andhra Pradesh

Hi, I had booked a hotel reservation on my way to hyderabad. It's my first time in the city. Since i m travelling on a tight budget, I had booked a moderately inexpensive hotel through the app, for Four days. unfortunately the app crashed, leaving me without the money, because the money was deducted from my account to makemytrip... And I didn't get a booking confirmation. I called up customer care and they initiated a refund that will take seven days... Instead of booking the hotel for me. So here I am, stranded in a new city...moneyless and accommodation less. I tried to appeal to their humanitarian side. Nothing helped. Makemytrip. U guys suck. I am going to be lodging a consumer complaint as soon as I get myself out of this mess. Please don't mess with mango people.