[Resolved]  MakeMyTrip.com — Booking experience gone worst

Address:	Mumbai City, Maharashtra, 400022
Website:	www.makemytrip.com

A very bad experience with makemytrip...I booked dubai-mumbai round trip and they gave me etickets for opposite dates of the trips.(15th was supposed to be dubai-mumbai; they gave me the opposite i.e. mumbai-dubai & likewise for the return trip)

Till date, trying to run around and catch hold of their support - when i called their support, they say theyll transfer to the concerned department and eventually just hang up, social media pages suck to the core since they only say theyll revert back - no response yet...support ticket is raised via email - but no one's interested to reply.

Surprisingly, i then realized its not only me but several others who faced these situations and this is what MakeMyTrip.com responded to 1 of them -

"On reviewing the logs, the previous sessions (of checking/selecting multiple flights) were still on and U paid for the wrong session (evening flight). U should have closed the app every time to check a different flight."

So if we want to check various options, we have to exit the app after selecting any flight and before selecting the next option available.

This is ridiculous. If there is a software glitch, the owner should have the courage to step up, accept mistake and correct the bug in the app.

Its been over a week & it seems their glitches are 'sponsored' through our money. High time the real meaning of what customer support & service is identified by companies.

Why should users pay extra for their glitches?

‪#‎cheaters‬ ‪#‎travel‬ ‪#‎banmakemytrip‬ MakeMyTrip.com