[Resolved]  MakeMyTrip.com — Booking id in1403b6s122071

Address:

Bangalore, Karnataka

I SENT following mails to your correspondent Mr Hiten & Rakesh NO RESPONSE IS RECEIVED TILL DATE

I did sent 2 mails one on 1/05/2014 which is under

I wanted share my nightmare experience with you and your vendors.

Firstly regarding the vehicle.
See as per the itinerary the journey is too long. The vehicle which is provided is not vehicle. Its cart. You know we left delhi at 9.30 a.m when we reached nainital it was 9.30 p.m. Few o[censored]s were more than 50 years. Who never had back pain. Experienced back pain for the vibration of the vehicle. All us really felt sick for the atmosphere and quality of vehicle. My request to you is don't provide this type of vehicles even for short distance travel.
After having 12 hours of journey. We got our room keys at night after 1.5 hours of check In. You know its totally mess in booking. They are telling 3 rooms and offering different categories. In fact Actual booked was 4. Finally after 1.5 hours we could able to get 4 rooms. You people tell something over telephone and it is something else in vouchers. Finally what was offered is different.

Secondly in Corbett. We don't offer such rooms to our maids. The only thing I can tell is its worst. Bathrooms you cant imagine.

After reaching Corbett we asked our vehicle driver to drop us to elephant shapari pick up point. Driver said its extra. Hence we made our own arrangements and paid them 1200. Then we asked for sightseeing in corbett. The driver said it is not there in itinerary and asked us to speak to his boss. We felt bad. We dont want pollute the atmosphere. We thought to leave it there. We made our own arrangements for sightseeing for that we paid Rs. 3300.

Since our itinerary is finalised I had been asking telephone nos of persons to be contacted in case of emergency. But it was not provided. The telephone no provided by you for vehicle is not responding. Like that.

These are only highlights. You people not clear in the itinerary. because of that all these problems.

The Second mail is sent on 04/05/2014 which is as under

Now the turn of Hotel ashirvad in mussorie.

The standard rooms ah! its better no to say anything. Both rooms and bathroom s doesn't have any ventilation at all. When we entered rooms it was bad smell. The bed spread and blankets are very gundhi. Then we decided to upgrade the rooms. You know when we checked in it was about 6.45 pm by the time we got the rooms it was 8.30 pm. You know our precious time of 2 hours is lost.
You know ours is MP plan. The hotel doesn't have restaurant. Hence food is served in the rooms itself based on the order. We finshed our dinner on 2nd may and breakfast on 3rd may morning and about to go for sightseeing. The manager Indresh came to me and said as per the plan the dinner is limited to Rs 200 per person and Rs 100 per person for breakfast. In our case as per him it is Rs 1600 for dinner and Rs 800 for breakfast. The matter is why this is not mentioned in voucher and why it was not told at the time of check in and why its after first day.

Because of the above issue and poor quality of food we informed them we don't want dinner and breakfast for second day. Accordingly we didn't took any thing.

Since the rooms were upgraded there was additional charges. We requested them to deduct Rs.[protected]+800) from the bill. They did not agreed. We paid the full.

Please address the issue and refund the amount.

I am sorry to say this. From day one I am asking you people to provide the contract details of person whom should contacted but it is not provided. We had worst experience with you people and all your vendors throughout the trip. I will tell why in my next mail.

Till date I have not received any response from your side please address the issue.