[Resolved] MakeMyTrip.com — Booking Reference number NL[protected]

Chaitra Krishnaiah

from Bangalore, Karnataka

Address:

Bangalore, Karnataka

I had Booked my vacation on make my trip and my trip commencement date was on 21st June 2014 from Bangalore. This was one of the worst experience that i have received from makemytrip. We were promised a half day city tour and airport transfer but when we arrived at Changi airport the so called tour managers said our names are not part of the list and thus they cannot give us airport transfer and we are cheated thoroughly with the half day trip. I have requested for a refund from the trip coordinator Deepak.[protected]@makemytrip.com but seems to be not working out. Hence I am lodging a complaint on this issue.

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Aug 8, 2021

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

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MakeMyTrip India Customer Care

from Gurgaon, Haryana

Verified Support

Dear Customer,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have validated your case with our supplier and found that Singapore transfer was missed because you have came out late from the Airport. We have also been informed by our supplier that city tour was successfully done on 22-Jun-14.

Please feel free to call us or write to us for any further clarity or disputes on the case. We thank you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care