[Resolved]  MakeMyTrip.com — BUNCH OF LIARS!!! BOOKING ID AN[protected]

I'LL JUST PASTE THE CONVERSATIONS WITH THE "BUNCH OF LIARS" STAFFS IN MAKEMYTRIP... FROM SEPT 3, 2014 TO NOV 1, 2014: Since Sept 3, 2014, we have waiting for the solution related to our booking made on Aug 28, 2014 but till now we get NOTHING from our end. For almost 2 months now! I made a total 17 COMPLAINTS via PHONE CALL out of which, STRANGELY, 15 cases are RESOLVED!!! For the calls I have made, I have spoken to “BUNCH OF LIARS” staffs who only said 3 THINGS namely: 1. E-Tickets will be issued within COUPLE OF HOURS/NEXT 12 HOURS/ WITHIN 24 HOURS. 2. I will get a call WITHIN 24 HOURS/WITHIN 48 HOURS. 3. THE AIRLINE CANCELED BOOKING, PAYMENT WILL BE REFUNDED. Unfortunately, I did not get our E-TICKETS, I received only ONE CALL from your end, and lastly, the only SOLUTION is to refund my payment. As I have said I completely REJECTING your solution to REFUND my money simply because DUE TO YOUR DELAYING ANTICS the ticket prices nearly DOUBLED!!! I want you to shoulder this price increase since you are the main reason WHY we still do not have our plane tickets. By the way, 3 from “BUNCH OF LIARS” staffs have told me that certain RAJAT SAXENA and JUGAL GANDHI already provided the necessary APPROVAL to bear the price difference. Still, NO E-TICKETS ISSUED and ANOTHER CANCELLATION NOTIFICATION EMAILS have been sent. The last time I called I have given my ONLY SOLUTION to MEHK GANDHI. The ONLY SOLUTION I WANT IS TO BOOK US A FLIGHT FROM DXB TO MNL LEAVING ON DEC 18 OR 19 2014 AND RETURNING ON JAN 9 OR 10 2015 IN ANY AIRLINE WILL DO EXCEPT MALAYSIAN AIRLINE. THIS IS THE ONLY SOLUTION I WANT. I NEED THE CONFIRMATION ON OR BEFORE OCT 27, 2014 MONDAY. IF I DID NOT GET THIS SOLUTION ON THAT DAY, I WILL FILE A FORMAL COMPLAINT IN DEPARTMENT OF ECONOMIC DEVELOPMENT – CONSUMER RIGHTS SECTION IN DUBAI. ALSO, AFTER FILING THE CASE, I WILL ASK MY FRIEND WORKING IN GULFNEWS TO WRITE AND PUBLISH MY STORY/EXPERIENCE WITH MAKEMYTRIP.AE SO PEOPLE WILL BE AWARE ON HOW YOUR “BUNCH OF LIARS” STAFFS WORKS!!! FOR SURE YOU WILL GET THE FREE ADVERTISING AND PROMOTION SINCE GULFNEWS IS THE MOST POPULAR NEWSPAPER HERE IN UAE. Response By Email (Nitin Saini) (25/10/2014 03.17 AM) Dear Mr. Akim, Greetings from MakeMyTrip! We really apologize for the delayed response from Makemytrip's end. We would like to inform you that as we are checking seats are not coming for your desired dates, kindly confirm with new dates or we can provide you full refund. All your patience and cooperation will be highly appreciated. For any further assistance, feel free to call us on our US toll free number 1-800-INDIA-10 or e-mail us at [protected]@makemytrip.com. Our customer care executives are available 24 x 7 to assist you. Best Regards, Nitin Saini MakeMyTrip Customer Care www.MakeMyTrip.com US Toll Free: 1-800-INDIA-10 India Toll Free:[protected] [protected]@makemytrip.com MakeMyTrip.Com Inc 60 E, 42 Street, Suite 411, New York, NY 10165 Fax:[protected] REPLY: NITIN SAINI, YOU ARE SUCH A VERY CONSISTENT LIAR!!! ALONG WITH THOSE PEOPLE WHO TOLD YOU TO REPLY LIKE THAT ARE JUST SIMPLY LIKE YOU – A VERY CONSISTENT LIARS!!! IS LYING BEING TAUGHT THERE IN MAKEMYTRIP? I AM A PROFESSIONAL GUY AND MOST IMPORTANTLY I AM NOT STUPID!!! I HAVE CHECKED IN YOU WEBSITE AND THE AIRLINES ITSEL[censored] SEATS ARE AVAILABLE IN ANY COMBINATION I HAVE GIVEN!!! 1. CHINA SOUTHERN - DEPART DEC 19 RETURN ON JAN 10 2. PHILIPPINE AIRLINES – DEPART DEC 19 RETURN ON JAN 9 3. CATHAY PACIFIC – 4 FLIGHTS AVAILABLE ON THE SAME DATES 4. SINGAPORE AIRLNES – FLIGHTS AVAILABLE ON THE SAME DATES 5. ROYAL BRUNENI – SEATS AVAILABLE – COMBINATION OF BUSINESS AND ECONOMY CLASSES!!! BECAUSE OF YOU WE LOST OUR SEATS!!! SO YOU’RE SAYING SEATS ARE NOT AVAILABLE ON THAT DATES??? JUST TELL THAT FLIGHTS ARE VERY EXPENSIVE ALREADY!!! BECAUSE YOU HAVE DELAYED MY BOOKING!!! Response By Email (Jaskaran Bhandari) (27/10/2014 04.06 AM) Dear Mr. Akim, Greetings from MakeMyTrip! We really apologize for the delayed response from Makemytrip's end. We would like to inform you that as we are checking seats are not coming for your desired dates, kindly confirm with new dates or we can provide you full refund. All your patience and cooperation will be highly appreciated. For any further assistance, feel free to call us on our US toll free number 1-800-INDIA-10 or e-mail us at [protected]@makemytrip.com. Our customer care executives are available 24 x 7 to assist you. Best Regards, Jaskaran Bhandari MakeMyTrip Customer Care www.MakeMyTrip.com US Toll Free: 1-800-INDIA-10 India Toll Free:[protected] [protected]@makemytrip.com MakeMyTrip.Com Inc 60 E, 42 Street, Suite 411, New York, NY 10165 Fax:[protected] REPLY: Jaskaran Bhandari, IT SEEMS THAT MAKEMYTRIP IS REALLY MAKING FUN OUT OF ME!!! MAKING ME FEEL VERY STUPID!!! YOU ARE SOLVING THE ISSUE BY SENDING TOTALLY THE SAME EMAIL CONTENTS!!! WORD FOR WORD!!! ALL ARE THE SAME!!! THIS IS MY FINAL WARNING!!! WE ARE REALLY UPSET HOW ARE THINGS ARE GOING REGARDING OUR BOOKING!!! HOW YOU HANDLE THE PROBLEM! I’LL BE VERY SPECIFIC NOW!!! THESE FLIGHT ITINERARY/AIRLINE BOOKING ARE AVAILABLE IN YOUR WEBSITE AND AIRLINE ITSEL[censored] YOU CHOOSE: A. CATHAY PACIFIC: DEPART FLIGHT DXB CX738 DEC 19 00:55 TO HKG DEC 19 11:10 ---- CX919 DEC 19 14:40 TO MNL DEC 19 16:45. RETURN FLIGHT MNL KA932 JAN 10 03:50 TO JAN 10 HKG 05:50 – CX731 HKG JAN 10 16:55 TO DXB JAN 10 22:20. B. PHILIPPINE AIRLINES DEPART FLIGHT PR2659 DEC 20 19:45 TO MNL DEC 21 08:55. RETURN FLIGHT PR2658 JAN 11 12:25 TO DXB JAN 11 18:15 Subject Schd change Response By Email (Shikha John) (30/10/2014 08.00 AM) Dear Ms. Akim, Greetings from MakeMyTrip.com At the outset, we apologize for the delay in response and inconvenience caused to you regarding delay in e ticket query. We sincerely apologize for the unpleasant incident. This is not in accordance to our service standards nor do we expect any such practices. Please note that your feedback has been taken up very strongly. It is unfortunate to note that your recent interaction with us has not been up to your satisfaction. The inconvenience caused is deeply regretted. With reference to your e mail, we would like to inform you we are validating the case with the concerned department and shall update you within 24 hours. All your patience and co-operation is highly appreciated. For any further assistance we are available round the clock on our toll free numbers. You could also write to us through reply email or visit us at www.MakeMyTrip.com . We value your business with us and look forward in assisting you with all your travel plans. Your Sincerely, Shikha John Team- We Care India Toll Free:[protected]From MTNL & BSNL Lines) India Toll Free:[protected]From all Major Mobile operators) Postal Address:MakeMyTrip (India) Pvt. Ltd. 243 SP Infocity, Udyog Vihar Phase 1, Gurgaon, Haryana - 122 016, India" Subject Schd change Response By Email (Shikha John) (31/10/2014 06.07 PM) Dear Ms. Akim, Greetings from MakeMyTrip.com At the outset, we apologize for the delay in response and inconvenience caused to you regarding delay in e ticket query. We sincerely apologize for the unpleasant incident. This is not in accordance to our service standards nor do we expect any such practices. Please note that your feedback has been taken up very strongly. It is unfortunate to note that your recent interaction with us has not been up to your satisfaction. The inconvenience caused is deeply regretted. With reference to your e mail, we would like to inform you we tried to contact you on[protected], however the call was not answered. We would request you to kindly share the suitable time to contact you. All your patience and co-operation is highly appreciated. For any further assistance we are available round the clock on our toll free numbers. You could also write to us through reply email or visit us at www.MakeMyTrip.com . We value your business with us and look forward in assisting you with all your travel plans. Your Sincerely, Shikha John Team- We Care India Toll Free:[protected]From MTNL & BSNL Lines) India Toll Free:[protected]From all Major Mobile operators) Postal Address:MakeMyTrip (India) Pvt. Ltd. 243 SP Infocity, Udyog Vihar Phase 1, Gurgaon, Haryana - 122 016, India" Subject Schd change Response By Email (Shikha John) (31/10/2014 06.07 PM) Dear Ms. Akim, Greetings from MakeMyTrip.com At the outset, we apologize for the delay in response and inconvenience caused to you regarding delay in e ticket query. We sincerely apologize for the unpleasant incident. This is not in accordance to our service standards nor do we expect any such practices. Please note that your feedback has been taken up very strongly. It is unfortunate to note that your recent interaction with us has not been up to your satisfaction. The inconvenience caused is deeply regretted. With reference to your e mail, we would like to inform you we tried to contact you on[protected], however the call was not answered. We would request you to kindly share the suitable time to contact you. All your patience and co-operation is highly appreciated. For any further assistance we are available round the clock on our toll free numbers. You could also write to us through reply email or visit us at www.MakeMyTrip.com . We value your business with us and look forward in assisting you with all your travel plans. Your Sincerely, Shikha John Team- We Care India Toll Free:[protected]From MTNL & BSNL Lines) India Toll Free:[protected]From all Major Mobile operators) Postal Address:MakeMyTrip (India) Pvt. Ltd. 243 SP Infocity, Udyog Vihar Phase 1, Gurgaon, Haryana - 122 016, India" REPLY: TO MANAGEMENT: THIS IS HOW YOUR PEOPLE CONSISTENTLY FOOLING US!!! I HOPE YOU HAVE NOTHING TO DO OR PART OF THIS FOOLING AND SCAMMING!!! 18 SERVICE REQUESTS!!! ONE PROBLEM!!! NO SOLUTION TILL NOW!!! BUT OUT 18 REQUESTS, STRANGELY, 16 GOT CLOSED WITHOUT ANY SOLUTION!!! F-O-O-L-I-N-G!!! FOR SURE, ANOTHER PERSON WILL CONTACT US, ANOTHER SERVICE WILL BE LOGGED!!! AND ANOTHER 24/48 HOURS TO WAIT!!! BUT TAKE NOTE…. SAME UNRESOLVED PROBLEM!!! THE ONLY SOLUTION IS GIVING US OUR FLIGHT/E-TICKETS!!! BY THE WAY, YOUR SERVICE REQUEST SITE IS ALWAYS HANGING WHILE ESCALATING THE REQUEST!!! SHIKHA JOHN, YOU DID NOT EVEN BOTHER TO CALL AGAIN??? AND FOR YOUR INFORMATION I CALLED BACK BUT CAN’T GET THROUGH!!! WE HAVE NOTHING TO TALK ABOUT!!! I HAVE GIVEN MY ONLY SOLUTION. I’LL COPY AND PASTE IT AGAIN!!! SINCE YOU ARE 18TH PERSON ON THIS CONVERSATION!!! AS I HAVE SAID, ONCE OFFICE RESUMES HERE IN DUBAI, WE WILL FILE A CASE IN CONSUMER RIGHTS UNIT OF DEPARTMENT OF ECONOMIC DEVELOPMENT!!! WE COMPILED ALL THE CONVERSATION AND SCREENSHOTS OF THE SERVICE REQUESTS FOR SUBMISSION AS EVIDENCE THAT YOU ARE FOOLING AND SCAMMING US FOR THE LAST 2 MONTHS AND COUNTING!!! MAKEMYTRIP WILL ONLY HAVE UNTIL TOMORROW TO GIVE ME AND MY FAMILY’S E-TICKETS!!! NITIN SAINI, YOU ARE SUCH A VERY CONSISTENT LIAR!!! ALONG WITH THOSE PEOPLE WHO TOLD YOU TO REPLY LIKE THAT ARE JUST SIMPLY LIKE YOU – A VERY CONSISTENT LIARS!!! IS LYING BEING TAUGHT THERE IN MAKEMYTRIP? I AM A PROFESSIONAL GUY AND MOST IMPORTANTLY I AM NOT STUPID!!! I HAVE CHECKED IN YOU WEBSITE AND THE AIRLINES ITSEL[censored] SEATS ARE AVAILABLE IN ANY COMBINATION I HAVE GIVEN!!! 6. CHINA SOUTHERN - DEPART DEC 19 RETURN ON JAN 10 7. PHILIPPINE AIRLINES – DEPART DEC 19 RETURN ON JAN 9 8. CATHAY PACIFIC – 4 FLIGHTS AVAILABLE ON THE SAME DATES 9. SINGAPORE AIRLNES – FLIGHTS AVAILABLE ON THE SAME DATES 10. ROYAL BRUNENI – SEATS AVAILABLE – COMBINATION OF BUSINESS AND ECONOMY CLASSES!!! BECAUSE OF YOU WE LOST OUR SEATS!!! SO YOU’RE SAYING SEATS ARE NOT AVAILABLE ON THAT DATES??? JUST TELL THAT FLIGHTS ARE VERY EXPENSIVE ALREADY!!! BECAUSE YOU HAVE DELAYED MY BOOKING!!! Jaskaran Bhandari, IT SEEMS THAT MAKEMYTRIP IS REALLY MAKING FUN OUT OF ME!!! MAKING ME FEEL VERY STUPID!!! YOU ARE SOLVING THE ISSUE BY SENDING TOTALLY THE SAME EMAIL CONTENTS!!! WORD FOR WORD!!! ALL ARE THE SAME!!! THIS IS MY FINAL WARNING!!! WE ARE REALLY UPSET HOW ARE THINGS ARE GOING REGARDING OUR BOOKING!!! HOW YOU HANDLE THE PROBLEM! I’LL BE VERY SPECIFIC NOW!!! THESE FLIGHT ITINERARY/AIRLINE BOOKING ARE AVAILABLE IN YOUR WEBSITE AND AIRLINE ITSEL[censored] YOU CHOOSE: C. CATHAY PACIFIC: DEPART FLIGHT DXB CX738 DEC 19 00:55 TO HKG DEC 19 11:10 ---- CX919 DEC 19 14:40 TO MNL DEC 19 16:45. RETURN FLIGHT MNL KA932 JAN 10 03:50 TO JAN 10 HKG 05:50 – CX731 HKG JAN 10 16:55 TO DXB JAN 10 22:20. D. PHILIPPINE AIRLINES DEPART FLIGHT PR2659 DEC 20 19:45 TO MNL DEC 21 08:55. RETURN FLIGHT PR2658 JAN 11 12:25 TO DXB JAN 11 18:15