[Resolved]  MakeMyTrip.com — Charging exorbitant convenience charges

Address:

Mumbai City, Maharashtra

Dear Sir, I had done my booking from make my trip for Air tickets Mumbai - Delhi for 12th April'15 departure and return on 6th June'15 and the portal has been charging Rs700 on single irrespective of the payment mode. Make my trip Booking ID: NF[protected] Booking Date - Mon, 12 January 15 This Rs700 is equivalent to going manually to the city local airport and booking the ticket at the Local Airport. Then what is use of online services if Online Web portal and Agents are going to charge such a high cost to consumers. Anyways Agents and online portals are getting direct commissions from Airlines and all the more they have hefty charges on the Cancellations and date changes. Then why one more convenience charges again ?? for consumer This convenience charges charged by the web portals are totally unjustifiable when there is no human intervention and everything is system driven. Instead they should offer lower prices online than on manual booking to encourage online bookings without any extra charges like convenience charges. Plz consider my plea and revert with the possible feedback. My contact details are as under:- Anubhav Jain M:+91 [protected] Mumbai 400068