MakeMyTrip.com — Cheating and harassment by makemytrip. Booking ID: IN1312B3S083195

Address:

Mumbai City, Maharashtra

I had booked Unique Swiss package (Switzerland and France) for my honeymoon almost 3 months in advances. I booked it on 15th of December 2013. I paid booking fees of (Rs.78, 000) immeditely on the same date and assured by makemytrip that my file will be processed by operation team within next 2 days and they will call and inform whatever information required for schengen visa and other formalities. But no call or emails from them in next 1 months.

In my case, I am working in Oman and going back to india permanently in last week of January. All these information has been already provided to makemytrip while booking this package.

After following up with them for 10-15 times, I finaly got call from them after one month (on 15th January) and to my shock, I have been informed that I have to apply for visa from Oman itself as per schengen visa rule.Now my stay in Oman is less than one 10 days and my company has already been in the process of cancelling my local visa, Its impossible for me to apply for schengen visa from Oman.

Now even if I apply for swiss embassy in India for visa, I am not sure whether I will get visa or not. Further makemytrip has shared their policy with me that if visa not provided by embassy for any reason, then they will cancel 100% my booking fees.
I don’t understand where is my fault here and why I have to suffer? Things would have been different if they would have informed me long time back when I booked this package and visa will be with me by now.

I have asked for refund of booking fees one week back and still not getting any proper reply from them. They are avoiding my call and not replying to my emails. This is harrassment from makemytrip after they spoiled my well planned travel plans. Makemytrip is fraud company and cheaters. They want to pocket my booking fees and deliberatley delayed all the formalities for my visa processing.

Ajay C
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