MakeMyTrip.com — Complaint against phuket holiday package

Address:

Pune, Maharashtra

Hi Team,
I am really disappointed with this trip designed by make my trip.MyhonHoneymoon trip ruined because of not proper arrangments and timings designed by your team.
My concerns on trip was that my trip should be well planned with proper timing's, but it didn't happened. Following problem happened on my trip.
1. I was told that I will get lunch on separate big boat, so I can spent quality time with my partner. It didn't happened, they have given lunch on island with everyone that to the lunch was very bad.
2.When I have left from phuket to bangkok my hotel checkout happened at morning 9am and my flight was at 3pm.Apparently I can stay at hotel till 12pmas per hotel checkout timings. I wasted all my time in airport. These timings should be taken care which has not done by your team.
3. Most ambrassing situation for me when I landed in bangkok, no transfers has booked for me from airport to hotel. Me and my wife has wasted 8hours in airport at that day since we don't know whom to contact.At last I spoke to one of the airport member crew and they told to called India's make my trip staff, so I called your team from bangkok and they told that they have not booked transfers for me. Eventually I booked cab from my pocket and went to hotel. I was so depressed at that time that I was about to cancel my trip but I don't know how to do it.
4. In bangkok I was told that I will get half day city tour, but I got only temple tour that to only 2 temples I visited in bangkok.
Again wasted whole day because hotel checkout happened at 12pm on last day and my flight was 9:30pm in night.Again booked cab from my pocket and went to airport.
So all in all my whole trip got ruined and I was deeply ambrassed in front of my wife since its my honeymoon trip.
I have dropped mail to your team, but no response has come which you can see in trailing mails.
I want reimbursement of my trip now along with airport transfers, since my whole trip got ruined.
Please take action against my complaint.
Eagerly waiting for your response.
My no is. [protected]
My booking id is IN1411B5S016142.