MakeMyTrip.com — Complaint regarding refund

Address:	941
Website:	www.makemy trip.com

Kindly be informed as I have been trying from last one week to get in touch with you guys regarding my amendments of the dates which I made and paid 160 aed extra for the same. It is very disheartening to say that your organisation have acted very immaturely and carelessly and have cancelled my ticket and after that acting dumb when it comes to refund. I was told that with in 48 hours I will get my full refund back and now I have received a call saying that there would be cancelation charges on the same and that too it is not my fault. I did not do the cancelation or neither ask to cancel my tickets what i request was a date amendments to my flying schedule which you guys were not able to handle. I am writing this with immense frustration and anger and will keep writing unless you realise your mistake and talk something sensible. You have a brand name and a reputation in the market but with this kind of behaviour you will not be separated you from some c category travel portal. I hope somebody will look into this and try to resolve my issue. My details are below : Booking id : AN[protected] Name : Faisal Anees Best Regards, Faisal Anees