[Resolved] MakeMyTrip.com — Flight Ticket cancellation charges more than as mentioned in the ticket

Priyanka_Kejriwal

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I had booked a flight ticket from Bangalore to Kolkata for 26th August, 2015 via Makemytrip.com. I had not booked the ticket in any sale or discount nor was I informed of any special fare. The ticket specifically mentions that it is a refundable fare ticket. The cancellation slab (link given in the ticket) shows that the cancellation charge as Rs.[protected] days before the travel date). However, when I tried cancelling the ticket on 10th of August, it showed me that the cancellation charge of full base fare Rs. 3639 would apply. On contacting with "Makemytrip.com" they are saying that the ticket I booked is a special fare ticket and hence entire base fare would be charged as cancellation fee and no amount would be refunded. I think this is a clear case of misrepresentation as I was no way informed that this is a non-refundable fare ticket. Moreover, I did not book the ticket in any sale or discount hence it cannot be said that it is a special fare ticket.

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Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2015

MakeMyTrip India Customer Care's response Dinesh Thakur to Customer, Akosha(today)
Dear Priyanka_Kejriwal

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have validated your case with our concerned department and found that the ticket booked for your journey was a non-refundable fare. However, in the e-ticket sent to you it was mentioned that the ticket is refundable. Now as checked our concerned team has processed refund with cancellation penalty as Inr 1500 + Inr 200 = Inr 1700. Find below the details of refund :

Total amount by passenger : Inr 4008 (From Bank Account)+ Inr 273 (From payback account) = Inr 4281.00
Total Cancellation charges : Inr 1500 + Inr 200 (Convenience Fee) = Inr 1700.00
Total Refund done : Inr 4281 - Inr 1700 = Inr 2581.00

Refund Break up :

Inr 273 ( Refunded in passenger's pay back account) on 17 Aug-15.
Inr 2308 (Refunded in card number ending with**********4872)on 17 Aug-15.

We thank you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care