[Resolved]  MakeMyTrip.com — Fraud - no services given despite paying extra

Address:

New Delhi, Delhi

I booked a trip to Hongkong with ID[protected] I paid extra Rs 6500 to include 1 way tram ride to the peak and madam tussads. After reaching there I was told it has not been booked by MMT& they refused to take me on these trips . They said sky 100 was included which I DID NOT book...infact when the itinerary was sent to me, I had specifically called MMT to ask about this discrepancy but was told everything was included in the same...where as when I reached hongkong, they said nothing was included, only sky 100 was included & that day sky 100 was closed so I did not get sky 100 also !! when they knew sky 100 was closed on Mondays why was it put on my itinerary on Monday in the first place ?? there was no night market included, the guide just dumped us at a dirty Indian restaurant & left.I was told the dinner will be at my hotel so there was no transportation problem where as in reality it was in some area far away from my hotel which has no public transport connectivity, I had to hunt for taxi at night in rain alongwith my son in an unknown place . also in the hongkong city tour repulse bay, aberdeen fishing village were not done as promised in the itinerary by MMT...the guide was extremely rude, she (Candice) had a big ugly showdown with all o[censored]s at the jewellery factory where she told all o[censored]s to leave the tour and go on our own. and all this after having paid the entire amount in full !!...I had to pay extra $300 to enter the Madam tussads & could not do peak tram at all . also I was never told there will be a deposit taken at the hotel, they took $ 2000 at the hotel on check in, even though I had fully paid for all services in advance which put me in a difficult situation as I did not know about this & had not catered for this deposit considering $ 2000 is not a small amount !! the tour was late EVERY SINGLE DAY, the guides were rude & unfriendly, the pick ups were scheduled in all different directions, wasting almost 3 hours daily in just pickups, Candice even made fun of people who could not understand her accent, all in all a bad experience . I want a refund of the extra money I paid for the madam tussads & peak tram ... I have mails confirming all my statements !!