[Resolved]  MakeMyTrip.com — FRUD AND CHEATING

Address:

Hyderabad, Andhra Pradesh

I had purchased three tickets from Make my trip, one for my wife, one for my self and one for my son. Singapore -Hyderabad ticket. The issue started from 24th November when at first i tried booking the ticket, money was debited from my account but my tickets were not done, my wife's ticket was wrongly done, my son who was turning a child on the date of travel was booked as an infant where as make my trip collected the full amount. After this i tried contacting them several times, wrote many mails and finally on 27th there other team refunded back the money which their ticket booking team were not aware of. After this when they felt that they have returned back the money, they started helping me in resolving the issue. Many mails were exchanged between Make my trip and me where in i pointed out on their mistakes and dishonest way of working. Most of the time they lied to me and when i told me that i had everything confirmed from the airline, then they purchased my ticket. finally i wrote a mail to Deep Kalra CEO make my trip, by then some one from make my trip has sent me a copy of chronology of the mistakes that has happened from their end in booking my ticket. after that they became polite to me and communicated me that out of ticket cost of 24, 000 because of their mistakes they are only charging me 9000 now. But i clearly told them that they had always given false statement to me pertaining to each and every activity, for which i have substantial proof i.e., all mail copies. i told them that if they answer to my questions and give me a brief note on their misdoings, i shall surely pay them the money but till now they have not turned up and they are not ware that i am already having the chronology of the event about their misdoings. please suggest me what next step should i take against them. i have all the mail copies.